FAQ

We’re located in RAVENSWOOD at 5204 N. Damen Ave Chicago, IL  60625

We offer full body waxing, individual lash extensions, and customized facial treatments.

Sorry about that fam’! We don’t have front desk staffing. If you have questions regarding our services, products, policies, and subscription plans please email us at hello@nwarstudiosinc.com PRIOR to booking.

Nope! We do NOT allow guests, couples, groups, or children to visit the client’s appointment. Your reservation is specifically for you and not anyone else, please leave the extra bodies at home.

No sorry, we do not offer any party packages at either location.

We only accept reservation requests made online at www.nwarstudiosinc.com/book. We do NOT accept appointment requests via email, phone or text.

Please Note: Our scheduling system is updated in real-time, so all availability is current. Upon successful submission, your reservation request will be automatically accepted by the studio and you will receive a text and email confirmation.

Sorry about that friend! Unfortunately, we do NOT have a waitlist. We accept all reservation requests on a first-come, first-serve basis. Please check our booking portal frequently for updated availability.

Yes, friend! All reservations are required to be held with a valid debit or credit card. If you don’t show for your scheduled appointment, we will charge the card on file for the cost (100%) of the services booked as per the studio policy.

But don’t worry, there is NO charge to your card at the time of booking.

We pride ourselves on providing a livable wage to our employees and we can only do that if we collect payments for ALL services booked. You are reserving our time to perform the requested service and we deserve to be compensated. All clients are expected to adhere to our policies when booking a reservation. If this is a problem for you, then we kindly ask that you take your business elsewhere.

Our Estheticians are trained to uphold ALL studio policies to ensure smooth operations. If you were more than nine (9) minutes late to your scheduled reservation, then that is completely on YOU! When you made your reservation with us, you agreed to our studio’s policies and the terms and conditions of our website.

We ask that all clients respect both our time and our craft by observing our policies when booking.

Our scheduling system is completely self-serving, so please feel free to cancel or reschedule your reservation at ANY TIME via the website or from the ​NWÄR STUDIOS app, available on iOS and Android.

We’re sorry to hear about your family emergency and we hope everything is ok! Unfortunately, we do NOT allow same-day cancellations or rescheduling without 24-hour notice as per our studio policy. All studio policies will stand.

Please Note: Client voicemail messages, emails, and text messages do NOT constitute as canceling or rescheduling your appointment. Please cancel or reschedule your reservation from the online booking portal or the ​NWÄR STUDIOS app. Available on iOS and Android.

Nope! We do NOT accept walk-ins at any of our locations. For service, we require all clients to make an appointment online at www.nwarstudiosinc.com/book. NO EXCEPTIONS.

Allow us to answer your pre-booking questions via email at hello@nwarstudiosinc.com

You can add your concern or comment in notes section of the booking portal when you make your reservation. Or you can email us ahead of your scheduled reservation at hello@nwarstudiosinc.com.

Send us an email, outlining your complaint to hello@nwarstudiosinc.com within two (2) days of service; we’ll do our best to rectify the issue.

We accept all major debit/credit cards and cash. We do not accept personal checks.

Absolutely not! Pre-purchasing your service is NOT required. Payment is due once services are rendered.

Of course, you can! And we greatly appreciate your generosity. We accept tips in cash or on the card. However, we do NOT accept gratuity via third-party platforms such as Cash App or Venmo.

Nope, we do NOT offer refunds for any service performed. If you are unhappy with your service let us know via email at hello@nwarstudiosinc.com.  We do our best to rectify the issue within two (2) days of service.

If you’ve purchased Groupon for service, simply mention the voucher in the reservation notes section of the booking portal. Your voucher will be redeemed at checkout after services have been rendered.

No, all Groupon packages must be used and redeemed by the same person. Unused service vouchers cannot be shared, transferred, or exchanged for credit.

We do NOT offer extensions for expired Groupon vouchers.

The promotional value for all prepaid vouchers are valid for four (4) months after purchase. After expiration, the voucher is valid for the amount paid.

No, Groupon vouchers are reserved for first time clients only and are not available for repurchase, extensions, transfers or credits.

If you’re interested in returning to the studio for future service we recommend our SUBSCRIPTION plan(s) for regular maintenance. Check them out here!

Promotions are reserved for our most loyal clientele. To hear about our exclusive deals, join our mailing list or make your reservation online.

Of course! Gift $15 in-studio credit to your friends and receive $15 OFF on your next reservation!

No Purchase Necessary. Find out more by booking your reservation online…